| Abstract: | Twenty-four first-line supervisors were randomly assigned to two behavior modeling workshops. The training was designed to improve the supervisors' skills in coaching and handling employee complaints. One workshop included both formalized symbolic coding and symbolic rehearsal processes (experimental group) and one did not (control group). Trainee reaction to the training did not differ between groups; however, generalization of observational learning to a novel context was significantly better in the experimental group. The results of this field study replicated Decker's (1980) laboratory results showing the efficacy of formalized retention processes over any retention processes performed by trainees spontaneously. The implications of this line of research are discussed as well as future research needs. |
