The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes |
| |
Authors: | Maureen Ambrose Ronald L Hess Shankar Ganesan |
| |
Institution: | 1. Management Department, University of Central Florida, P.O. Box 161400, Orlando, FL 32816-1400, USA;2. Marketing Department, College of William & Mary, Williamsburg, VA, USA;3. Marketing Department, University of Arizona, Tucson, AZ, USA |
| |
Abstract: | Research in organizational justice has always been interested in the relationship between justice and attitudes. This research often examines how different types of justice affect different attitudes, with distributive justice predicted to affect attitudes about specific events (e.g., performance evaluation) and procedural justice predicted to affect attitudes about organizations (e.g., organizational commitment). However, there is mixed support for these predictions. Moreover, this approach generally ignores the relationship between attitudes about the specific event and attitudes toward the organization. In this study we identify three alternative models of justice and attitudes. We use customer responses to complaint handling to test these alternative conceptualizations. Results generally support a mediated model, wherein event attitudes mediate the effect of justice perceptions on system-related attitudes. The implication of these findings for organizations and justice researchers are discussed. |
| |
Keywords: | Procedural justice Distributive justice Interpersonal justice Informational justice Attitudes Event evaluations System-related evaluations Mediation |
本文献已被 ScienceDirect 等数据库收录! |
|