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TELEPHONE CONVERSATIONAL SKILLS TRAINING WITH SOCIALLY ISOLATED,IMPAIRED NURSING HOME RESIDENTS
Authors:Kim Praderas  Marian L MacDonald
Abstract:We evaluated the effectiveness of a comprehensive training program for enhancing the conversational skills of socially isolated, impaired elderly nursing home residents. A multiple baseline design across behaviors was used to train four subjects (aged 87, 85, 68, and 66), on four content-related conversational components: (a) expressing common courtesies, (b) making positive self-disclosures, (c) asking questions, and (d) making interjections and acknowledgments. Training procedures included instructions, modeling, behavior rehearsal, feedback, and reinforcement. Results showed positive effects with all four subjects; in two cases, changes were significant enough to affect untrained observers' perceptions of the elders' conversational skills.
Keywords:elderly  geriatric patients  geriatrics  institutions  social skills training
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