Measuring knowledge utilization: Processes and outcomes

Studies of knowledge utilization in public policy-making have important practical and theoretical implications. Accordingly, a voluminous work has been done on understanding and explaining the process of knowledge utilization (see Rich and Oh, 1993). However, we can easily find that there is the conspicuous absence of a greatly expanded understanding of the use of knowledge from those studies (Mandell and Sauter, 1984). Taken as a whole, empirical studies in the area of knowledge utilization have suffered from several critical problems (see Rich, 1991; Oh, 1996a). More importantly, there appears to be serious conceptual and methodological gaps which need to be filled. This article focuses on one of the most significant methodological problems: measuring “knowledge utilization” from an evaluation perspective and offers some suggestions for future studies.