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Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention |
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| Authors: | Ingrid Molan Vicente Peñarroja Carolina Moliner Esther Gracia |
| Affiliation: | 1. Faculty of Psychology, IDOCAL, University of Valencia, Spain;2. Department of Social Psychology, Faculty of Psychology, Autonomous University of Barcelona, Bellaterra, Spain |
| Abstract: | |
| Keywords: | Functional service quality relational service quality survey feedback organizational-level positive intervention intellectual disability |