Moderating effects of appreciation on relationships between illegitimate tasks and intrinsic motivation: a two-wave shortitudinal study

ABSTRACT

This study investigated possible reciprocal relationships between illegitimate tasks and intrinsic motivation and whether appreciation moderated these relationships. Based on a two-wave panel study across one week and a sample of 366 nurses, we examined whether appreciation buffered effects of illegitimate tasks on reduced intrinsic motivation; or enhanced reversed effects of intrinsic motivation on decreased perceived illegitimate tasks. Additionally, we differentiated whether illegitimate tasks and appreciation were elicited by supervisors, colleagues, or patients. Latent structural equation analyses primarily revealed effects for unnecessary than for unreasonable tasks. Such tasks were predominantly the consequence rather than the cause of intrinsic motivation, and intrinsic motivation increased perceived illegitimate tasks under conditions of low appreciation. Regarding the different sources, most effects were present for illegitimate tasks ascribed by supervisors and for appreciation conveyed by patients. It follows that the perception of illegitimate tasks seems to be a matter of motivation; that the sources of illegitimate tasks and appreciation matter; and that appreciation as a low-budget, but highly powerful practice, is able to facilitate a positive environment where work tasks are less likely to be perceived as illegitimate.