Intravention: Third-Party Intervention with Clout |
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| Authors: | Conlon Donald E. Carnevale Peter J. Murnighan J. Keith |
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| Affiliation: | 1. Tianjin Key Laboratory for Control Theory and Complicated Industry Systems, Tianjin University of Technology, Tianjin 300384, PR China;2. School of Electrical and Electronic Engineering, Tianjin University of Technology, Tianjin 300384, PR China;3. Tianjin Key Laboratory of Intelligence Computing and Novel Software Technology, Tianjin University of Technology, Tianjin 300384, PR China;4. Engineering Research Center of Learning-Based Intelligent System, Ministry of Education, PR China;1. Department of psychology, university of Quebec at Montreal, box 8888, succursale centre-ville, H3C 3P8 Montreal, Quebec, Canada;2. Fernand Séguin research center, Montreal, Canada;3. Department of community health sciences, university of Sherbrooke, Sherbrooke, Canada;4. Research center of Charles Lemoyne hospital, Longueuil, Canada;5. Department of psychiatry, university of Montreal, Montreal, Canada;1. Department of Biology, University of Pennsylvania, Philadelphia, PA, United States;2. Department of Biology, University of Kentucky, Lexington, KY, United States;1. Nottingham Trent University, Nottingham, UK;2. Royal Holloway, University of London, UK;3. The Com DEALL Trust, Bangalore, India;4. Centre for Autism, School of Psychology and Clinical Language Sciences, University of Reading, UK;1. Kingston, ON, Canada;2. Department of Family Practice, University of British Columbia, Vancouver, BC, Canada |
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| Abstract: | This study examined the dispute-resolution behavior of the "intravenor," a distinct third-party role in organizational dispute resolution. Unlike a mediator, whose involvement in the dispute is at the whim of the disputants, the intravenor can control the outcome of the dispute. Unlike an arbitrator, who is compelled to dictate the outcome of the dispute, the intravenor may or may not impose an outcome. The experiment reported here examined the impact of four variables on third party behavior: The third party′s role (intravenor versus mediator), the third party′s beliefs about the disputants reaching agreement (cooperative versus uncooperative disputants), the third party′s self-interest in the outcome, and the third party′s concern about the disputants′ outcome (interest in the disputant′s mutual welfare). The results suggest that intravention spawns a distinctive pattern of third-party behavior: Intravenors imposed outcomes in 66% of the cases, but more when they viewed the disputants as uncooperative than cooperative. Only 44% of the imposed outcomes reflected the disputants′ underlying interests, but this was greater when the intravenor had high compared to low concern for the disputants′ aspirations. Intravenors were more likely than mediators to use forceful, pressure tactics, and were more confident and saw themselves as more influential. Taken together, the results provide the basis for an integrated model of third-party intervention in organizational dispute resolution. |
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