| 消费情感、公平感与患者满意感 |
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| 引用本文： | 李万才 李顺德. 消费情感、公平感与患者满意感[J]. 医学与哲学(人文社会医学版), 2007, 28(10): 46-48 |
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| 作者姓名： | 李万才 李顺德 |
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| 作者单位： | 潍坊医学院人文社科学院 山东潍坊261042(李万才)，潍坊市人民政府人事局 山东潍坊261041(李顺德) |
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| 摘 要： | 消费情感是顾客对交易过程是否公平的情感性体验,公平感是顾客满意感形成的基础条件。在医疗服务消费过程中,患者满意感不仅是对医疗效果是否符合其预期的主观评价,而且也是对医疗服务消费过程中诸如服务行为方式、操作程序规范以及经济利益交换等环节的情感认知性反应。
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| 关 键 词： | 消费情感 公平感 患者满意感 |
| 文章编号： | 1002-0772（2007）10-0046-03 |
| 修稿时间： | 2007-04-27 |
Consumer's Emotions, Justice and Patient's Satisfaction |
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| LI Wan-cai, LI Shun-de.. Consumer's Emotions, Justice and Patient's Satisfaction[J]. Medicine & Philosophy:Humanistic & Social Medicine Edition, 2007, 28(10): 46-48 |
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| Authors: | LI Wan-cai LI Shun-de. |
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| Affiliation: | Weifang .Medical University, Weifang 261042, China |
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| Abstract: | Consumer's emotions are the emotional reaction to their consuming experiences. Justice in the buy-and-offer process is the foundation of consumer's contentment.A patient's contentment not only roots in the personal evaluation of the medical treatment,but also in his/her recognition of the justice, concerning such factors as the service manner, operation process and its benefit alteration,etc. during the healthcare medical treatment service. |
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| Keywords: | consumer's emotion justice patient's contentment |
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