| 防范医疗纠纷的载体建设——天津市人民医院投诉中心的绩效浅析 |
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| 引用本文： | 孟庆榕 杨自付 韩喜. 防范医疗纠纷的载体建设——天津市人民医院投诉中心的绩效浅析[J]. 医学与哲学(人文社会医学版), 2007, 28(9): 44-46 |
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| 作者姓名： | 孟庆榕 杨自付 韩喜 |
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| 作者单位： | 天津市人民医院 天津300121 |
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| 摘 要： | 利用现代医学伦理的人本理念,将投诉中心作为防范医疗纠纷的载体,有效地解决就医者的投诉接待和处理,无疑是一种全新的理念和尝试。通过对投诉制度建设、投诉处理标准化流程、有效投诉信息的利用等方面的经验性论述,阐明了投诉中心的载体建设,为减少医疗纠纷、加强伦理道德建设、构建和谐的医患关系产生了积极的作用。
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| 关 键 词： | 伦理道德 载体建设 医患关系 构建和谐 |
| 文章编号： | 1002-0772（2007）09-0044-03 |
| 修稿时间： | 2007-06-27 |
Construction the Carrier of Preventing Medical Dispute in Complaint Center of Tianjin People Hospital |
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| MENG Qing-rong, YANG Zi-fu , HAN Xi.. Construction the Carrier of Preventing Medical Dispute in Complaint Center of Tianjin People Hospital[J]. Medicine & Philosophy:Humanistic & Social Medicine Edition, 2007, 28(9): 44-46 |
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| Authors: | MENG Qing-rong YANG Zi-fu HAN Xi. |
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| Affiliation: | Tianjin People Hospital, Tianjin 300121, China |
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| Abstract: | It is a brand new ideology put complaint center as the carrier of preventing medicine dissention and settlement the complaint effectively by adopting the human-oriented ideology of modern medicine ethics. By illustrating the experience of complaint system construction, complaint-settling standardization, using of the complaint information, the author explains the positive effect of the complaint center construction on medicine dissention reduction, moral construction strengthening, harmonious doctor-patient relationship construction. |
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| Keywords: | ethics and moral carrier construction doctor-patient relationship harmony construction |
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