Assessing Workgroup Norms for Civility: The Development of the Civility Norms Questionnaire-Brief |
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Authors: | Benjamin M Walsh Vicki J Magley David W Reeves Kimberly A Davies-Schrils Matthew D Marmet Jessica A Gallus |
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Institution: | 1. Department of Psychology, University of Connecticut, Storrs, CT, USA 2. Department of Management, University of Illinois Springfield, One University Plaza, MS UHB 4060, Springfield, IL, 62703-5407, USA
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Abstract: | Purpose This research describes the development and validation of the Civility Norms Questionnaire-Brief (CNQ-B), a 4-item measure designed to assess workgroup climate for civility. Climate for civility is defined as employee perceptions of norms supporting respectful treatment among workgroup members. Design/Methodology/Approach Five samples (N?=?2,711) of adult employees, including two from distinct organizations and three from multiple organizations, responded to the CNQ-B and additional measures. Findings Evidence for the internal consistency, and convergent and discriminant validity of the CNQ-B was observed. Additionally, evidence for the criterion-related and incremental validity of the CNQ-B was demonstrated as it was a significant predictor of later-assessed incivility experiences and accounted for significant variability in work attitudes beyond incivility experiences and related measures. Implications The CNQ-B is a psychometrically sound instrument despite being composed of only four items. The CNQ-B can be used by researchers and practitioners alike to assess climate for civility, to study climate for civility as a precursor to incivility experiences, and to target workgroups that could benefit from interventions (e.g., training) to enhance civility and reduce incivility. Originality/Value This is one of the first studies to conduct a rigorous psychometric assessment of a measure of workgroup climate for civility that is grounded in theory and research on workplace civility and incivility. At four items, the CNQ-B is the shortest assessment tool currently available that is designed for this purpose. |
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