The relevance of specific conversational behaviors to ratings of social skill: An experimental analysis

Research on the social effectiveness of specific conversational behaviors is reviewed and a new study is presented. Eight versions of the same tape-recorded conversation between a man and a woman were prepared in a 2×2×2 design, where the woman systematically varied her conversation either high or low on questions, compliments, and 4-sec latencies. Subjects listened to one of these tapes and rated the female's social skill. Results of the major social skill variable showed that high questions and high compliments elicited higher skill ratings. The effect of low latencies was only marginally significant. While other factors such as personal appearance or self-evaluation differences may also be important, this study suggests that it may be valuable to include assessment and training relevant to compliments and questions (and possibly latencies) in programs for women who are socially anxious.