Combining personality and cognitive ability predictors for hiring service-oriented employees

Recent developments in personality theory and assessment have led to calls for inclusion of personality measures in personnel selection. A measure of service-oriented personality was used in conjunction with cognitive and perceptual ability tests in a concurrent validation study of 202 medical clerical positions. The ability tests explained 5% of criterion variance; an additional 5–8% was accounted for by the personality measures. The results were interpreted as tentative support for broadening use of personality measurement in personnel selection, although a need for greater attention to construct validation was also emphasized.We would like to acknowledge the financial assistance provided by the University of Colorado Graduate School of Business for data entry and analysis, as well as the cooperation of the National Computer Systems Corporation and of Kaiser Permanente and its employees. We are also indebted to Garth Coombs, Deborah Crown, and Chuck Hulin for their insightful comments.