Relationships of Functional Flexibility with Individual and Work Factors

To investigate how functional flexibility is related to demographics, personality traits, and work perceptions, 250 employees of a large Dutch passenger transport firm filled out a written questionnaire. Two dimensions of functional flexibility were discerned: willingness and ability to be flexible. Analysis of variance showed the support staff and managers were higher on willingness and ability to be flexible than workers. Hierarchic regression analysis showed that willingness to be flexible was positively related to initiative and trust in management, and was negatively related to age and task formalization. Ability to be flexible was positively related to general self-efficacy and initiative, and was negatively related to task formalization. It was concluded that willingness to be flexible depends on fair treatment and freedom provided by their organization and that ability to be flexible is part of the development of general self-efficacy.