医疗质量模糊性特征研究

探讨医疗质量的特性,通过系统经验分析法,认为医疗质量具有模糊性特征,难以辨别优劣,导致卫生行政部门、医疗机构忽视提高医疗质量。行政部门应加强医疗技术管理,推行医院法人治理结构制度,做好信息公示。医疗机构也应加强服务过程管理,培养医护人员人文精神,落实规章制度,推行临床路径管理,减少医疗差错,加强医院感染管理,医护人员也应加强责任心,多方努力才有可能提高医疗质量、保障患者安全。

The Vagueness Characteristic of Medical Quality

This is to research the characteristic of medical quality using the empirical analysis.The quality of medical services is not improved by the health administration and the hospital because of its vagueness characteristic,and patients cannot know the lever of medical quality.Health administrations should strengthen the supervision on medical technology,implement corporate governing structure in public hospitals,disclose the medical information publicly.It is also important for hospitals to improve service process management level,foster doctors and nurses humanistic spirit,apply clinic pathway,raise the quality of diagnosis and treat,reduce medical errors,strengthen hospital infection control.At the same time,doctors and nurses should improve their responsibility,so the quality of medical services can be elevated and patients safety can be improved.