Problem-Solving in the Nursing Home Environment: Age and Experience Differences in Emotional Reactions and Responses

This study examined age differences in the perception of problems occurring in a nursing home. A predominantly female sample (N = 120) varying in age and in exposure to nursing homes watched videotaped vignettes depicting a woman experiencing problems in a nursing home. For each vignette, research participants reported how they thought the protagonist felt, how she should respond, and how confident they would feel to respond similarly if faced with the same situation. Age, more than experience, was related to differences in perceptions, with older adults reporting that the protagonist felt sad more often than did younger adults, who perceived the protagonist as feeling angry. Younger age was associated with more action-oriented coping strategies. No age differences emerged for how well the participants felt they could handle the situation. Results suggest that nursing home employees differ from the residents in both their perceptions of the problems and recommended strategies used to deal with the problem.