The Attractiveness of Telephone Counseling: An Empirical Investigation of Client Perceptions

Telephone counseling clients reported that convenience, accessibility, control, and inhibition were the most attractive attributes of receiving counseling (not crisis intervention) via telephone. The results mirror many opinions in the literature. Of the 186 counseling clients who responded to the survey, 96% would be willing to seek telephone counseling again compared with 63.1% who reported being willing to seek face‐to‐face counseling. More than half (58%) of the respondents who had experienced both telephone and face‐to‐face counseling preferred telephone counseling.