Investigating reasoning in maternity-care scheduling |
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| Authors: | Johan H Oldenkamp |
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| Institution: | (1) Department of Management Informatics, Faculty of Management and Organization, University of Groningen, P.O. Box 800, NL-9700 AV Groningen, The Netherlands |
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| Abstract: | How do expert schedulers reason? One view states that experts generally reason by applying rules; another, that their reasoning is mainly based on cases. This paper constitutes the first results of an ongoing project designed to analyze the acquisition and representation of the knowledge of expert and novice schedulers in the context of these two views. It is concluded that the reasoning of the analyzed maternity-care scheduling experts can best be described as based on rules, and that the reasoning of novices in maternity-care scheduling is primarily case based. |
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