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Psychological strain and emotional labor among police-officers: A diary study |
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| Authors: | Benjamin van Gelderen Marc van Veldhoven Marcel Croon |
| Affiliation: | a Dutch Police Force, ‘Politie Midden en West Brabant’, The Netherlands b Department of Social and Organizational Psychology, Utrecht University, Heidelberglaan 1, P.O. Box 80.140, 3508 TC, Utrecht, The Netherlands c Faculty of Social and Behavioural Sciences, Tilburg University, The Netherlands |
| Abstract: | The authors examined the relationship between psychological strain, emotional dissonance and emotional job demands during a working day of 65 Dutch (military) police officers, using a 5-day diary design. We hypothesized that emotional dissonance partly mediated the relationship between psychological strain at the start and at the end of a work shift. We also tested the mediating role of emotional dissonance between emotional job demands and psychological strain at the end of a work shift. Results of structural equation modeling analyses showed that psychological strain at the start of a work shift had a positive effect on the experience of emotional dissonance and psychological strain at the end of a work shift. Emotional dissonance partly mediated the relationship between psychological strain at the start and psychological strain at the end of a work shift. Results are discussed in light of conservation of resources theory (Hobfoll, S. E. (1988). The ecology of stress. New York: Hemisphere Publishing Corporation). |
| Keywords: | COR theory Emotional dissonance Emotional labor Police officers Psychological strain |
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