Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes |
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Authors: | Simons Tony Roberson Quinetta |
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Institution: | School of Hotel Administration, Cornell University, Ithaca, New York 14853-6902, USA. tony.simons@cornell.edu |
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Abstract: | This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees in 783 departments at 97 hotel properties showed that the 2 justice types exercise unique paths of impact on employees' organizational commitment and thus on turnover intentions and discretionary service behavior. Business-unit-level analyses further demonstrate paths of association between aggregate justice perceptions, aggregate commitment levels, and the business-unit-level outcomes of employee turnover rates and customer satisfaction ratings. |
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