Good conversations: Grounding,convergence, and richness

We apply three communication theories (the collaborative theory of language use, communication accommodation theory, and media richness theory) to aspects of conversational structure (openings, closings) and communicative setting (audiovisual, written) in order to make predictions about how people will feel about conversational interactions. We distinguish between two sources of information that interlocutors use to evaluate conversations: conversational outcomes and subjective conversational experience. We propose that positive subjective conversational experience comes about when interlocutors reach common ground with one another and do so with the least required effort possible (collaborative theory of language use), converge on their language use and communicative behaviors (communication accommodation theory), and select the appropriate medium for their conversation to take place (media richness theory). This positive subjective conversational experience is an important component of good conversations.