Consumer Well-Being (CWB): The Effects of Self-Image Congruence, Brand-Community Belongingness, Brand Loyalty, and Consumption Recency |
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| Authors: | Stephan Grzeskowiak M Joseph Sirgy |
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| Institution: | (1) Marketing and Logistics Management, University of Minnesota, 3-150 Carlson School of Management, 321-19th Ave South, Minnapolis, MN 55455, USA;(2) Marketing and Virginia Real Estate Research Fellow, Virginia Polytechnic Institute and State University, Blacksburg, VA, USA |
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| Abstract: | Consumer well-being (CWB) refers to the extent to which a particular consumer good or service creates an overall perception
of the quality-of-life impact of that product. We developed a model that posits that CWB related to a specific product is
heavily influenced by self-image congruence and brand-community belongingness. Self-image congruence is also hypothesized
to influence CWB moderated by brand loyalty. Similarly, brand-community belongingness is hypothesized to influence CWB moderated
by consumption recency. Our survey data of 275 undergraduate students reporting on their coffee consumption showed the following:
(1) CWB was significantly predicted by brand loyalty and brand-community belongingness; (2) the effect of brand loyalty on
CWB was moderated by self-image congruence, and (3) the effect of brand-community belongingness was moderated by consumption
recency. |
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| Keywords: | Consumer well-being Consumer satisfaction Consumer welfare Quality of life Marketing and quality of life Well-being marketing Self-image congruence Brand community belongingness |
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