Les manifestations comportementales de l'habilitation au travail : développement d'un cadre conceptuel et d'un instrument de mesure

Despite a strong interest for empowerment in business organizations, specific conceptual framework and measurement instruments do not exist to assess in a behavioural way if employees are really empowered. First, based on a literature review and interviews with twenty managers, seven behavioural indicators associated with empowerment have been identified and integrated in a theoretical framework distinguishing three investment areas (task, group, organization) and two types of contributions (assuring efficacy or improving efficiency). Second, questionnaires based on this framework have been administrated to 374 employees and their immediate supervisors. Factor analyses that have been performed showed a five-factor solution comparable for the self-report version and the version completed by the supervisor. Strengths and limitations of the new measurement instrument as well as the new research possibilities are discussed.