Performance indicators for student services

New arrangements for funding higher education institutions promise to introduce sharper management styles. Such institutions can anticipate that much closer scrutiny will be given to the details of their activities, with value for money becoming a more prominent factor. The development of performance indicators offers management a way of evaluating effectiveness and efficiency. It may be difficult to develop valid performance indicators for many aspects of higher education, but perhaps those difficulties will be greatest in relation to services whose activities are essentially private and as such hidden. An approach to the development of performance indicators is presented which could be effective in relation to counselling services in higher education institutions.