TEAM-BASED EMPLOYEE INVOLVEMENT PROGRAMS: EFFECTS OF DESIGN AND ADMINISTRATION

In recent years, many organizations have attempted to pursue continuous improvement through team-based employee involvement programs (EIPs). As a result, increased practical emphasis has been placed on how to design and administer EIPs, though empirical work has been slow to emerge. In the present research, a pilot study of 68 EIP administrators was used to identify those design and administrative variables thought to be associated with EIP effectiveness. Data were then collected from 72 EIP teams in two organizations and associated with participant and supervisory assessments of EIP effectiveness. Results suggest that the significant predictors of team effectiveness were the degree of openness of a team's information access structure, the degree of heterogeneity in the job functions performed by team members, and the team's size. Implications for EIP research and practice are discussed.