新冠肺炎疫情期间心理热线服务的相关问题思考

通过系统分析心理咨询和心理热线服务的相关研究,探讨新冠肺炎疫情期间开展心理热线服务的优势与伦理问题。心理热线服务与传统的面对面咨询方式相比,具有受众范围广、保密性强、容易获得、来访者在咨询过程中注意力和控制感更强以及安全性更高等优势。疫情期间开展的心理热线服务的相关问题,主要包括四个方面:心理热线咨询师的资质认证;心理热线中的知情同意;心理热线的保密问题;心理热线的适用性。只有遵守伦理守则,才能更好地通过心理热线服务帮助他人。

Thoughts of the Hotline Service for Mental Health in the Outbreak of COVID-19

Through systematic analysis of related studies on psychological counseling and the hotline service for mental health,this paper aims to explore advantages and ethical issues of the hotline service in the outbreak of COVID-19.Comparing with traditional face-to-face counseling,the hotline service for mental health has the advantages of wider range of audiences,stronger confidentiality,easier access,more concentrated attention,stronger control of clients in the process of consultation,and higher security.Hotline service for mental health in the outbreak of COVID-19 includes four aspects:qualification of the counselors,informed consent,confidentiality and applicability.Only by following the code of ethics,could we offer help to people through hotline service for mental health.