Effects of level of academic training on client-perceived rapport and use of verbal response modes in counselling dyads

The Standardized Client procedure was used with 22 fifth-year counselling psychology trainees in 1 -hour interviews to assess the impact of counsellor verbal response modes upon client-perceived rapport in 1-minute segments collected during the entire interviews. In addition, the effects of level of academic training on client-perceived rapport and verbal response mode usage were investigated via comparisons with previous data collected from 10 fourth-year counselling psychology trainees. Data indicated that the higher level trainees produced higher mean levels of client-perceived rapport per minute than the lower level trainees, and that there were also different distributions of verbal response mode usage across rapport ratings for the two trainee groups. Implications for training programmes are discussed.