EFFECTS OF COMMUNICATION ISOLATION ON JOB SATISFACTION OF BANK TELLERS: A RESEARCH NOTE

A multiple discriminant analysis was used to compare the job satisfaction of inside and outside bank tellers with respect to pay and promotion policies, supervision, nature of work, and co-workers. Significant differences between inside and outside tellers were found on these variables, with inside tellers expressing greater job satisfaction. It was concluded that isolation of employees from routine communication contacts with other personnel may be detrimental to employee morale.