PERSONNEL DEPARTMENT ACTIVITIES: CONSTITUENCY PERSPECTIVES AND PREFERENCES

The multiple constituency approach is proposed as a meaningful framework for analyzing the activities of the personnel department. A basic hypothesis on the differences in constituency preferences was empirically tested in 150 organizational units of three large organizations. Four constituencies were found to desire significantly different activities from the department. Minor contextual effects on the pattern of differences were also observed across the three organizations. Future research agendas and implications for practice based on the multiple constituency approach are discussed.