Changing the face of the organization: addressing the challenges of work in a multi-ethnic society

Institutionalized racism constrains therapy organizations in providing just, equitable and useful services for people from the non-dominant groups within our society. While the will to change is often apparent in individuals, many organizations do not manage to do so. This paper maps a model of individual racial identity development (Cross, 1971, 1978, 1981) on to process within organizations, and illustrates organizational change with a case example.