Job specialization,work values,and worker dissatisfaction

The recent work literature includes three contradictory propositions relating job specialization and worker dissatisfaction. The first proposition predicts an unconditional relationship between these variables; the second proposition predicts that this relationship will be higher among workers committed to middle-class work values; the third proposition predicts that the relationship will be higher among “alienated” workers. This paper reports the findings of a study of 3193 British industrial workers which suggest that, when individually measured and analyzed, task attributes relate in different ways and in varying degrees to worker dissatisfaction. The implication for the above propositions is that they may be complementary rather than competing; the validity of each may depend upon how job specialization is measured.