Perceived punishment and reward values of supervisor actions

The study investigated employee perceptions about the reward or punishment values inherent in a variety of supervisor actions. Actions viewed as most rewarding were generally actions that possessed (a) public visibility, (b) tangibility, (c) implied esteem, and (d) long-term implications. Actions viewed as punishing or aversive involved similar characteristics. Visibility appeared to be most strongly related to perceived severity. In contrast with suggestions in the literature (cf. León, 1981), substantial levels of agreement among raters were found for aversive as well as rewarding actions. Also reviewed are characteristics of leader actions that received mixed ratings from respondents.