情绪智力的负面效应及机制

情绪智力是知觉、使用、理解与管理情绪的一组能力。既有研究常将情绪智力与其亲社会性联系起来, 却忽视了它可能存在的负面效应。工作场所中情绪智力的负面效应体现为对内有损身心健康和工作绩效, 对外导致情绪操控和消极行为, 其内在机制可结合自我损耗效应与情绪智力策略模型进行探讨。未来研究应进一步探讨情绪智力负面效应的内在心理机制和特定情境机制, 以及开展群体层次的情绪智力负面效应研究。

Negative effects and mechanisms of emotional intelligence

Emotional intelligence (EI) comprises of a set of abilities related to detecting, using, understanding and managing emotion. Researches and discussions of EI have disproportionately focused on pro-social outcomes but have neglected the possibility that EI might have a dark side. EI in the workplace was negatively related to physical and mental health and job performance at the within-individual level, and led to emotional manipulation and negative behavior at the between-individual level. The internal mechanism of negative effects of EI can be analyzed by the ego-depletion effect and emotional intelligence strategy model. Furthermore, psychological mechanism, situational moderators and negative effect of EI at the team level provide us with important clues to guide future research.