| Abstract: | A year's entries in the log-book of a Relate (Marriage Guidance) Helpline telephone service were examined and analysed. The data recorded there enabled the researchers to collect and evaluate information about the callers, their problems and the responses made by the counsellors. The aims of the service were to offer a prompt response to people whose relationships were in difficulty and were unable to wait for a face-to-face appointment, and to relieve the pressure on the normal counselling service. An assessment of the value of the telephone service is made in the light of these aims. Some of the results are presented and discussed. |
