Utility Aspects of Personality and Peformance

The purpose of this study is threefold: (a) to examine the extent to which two personality measures appear to function in an Industrial Organizational context, but in a different language and culture; (b) to study their construct and concurrent validity; and (c) to relate these findings to utility analyses. These three tasks were done to determine the extent to which personality measurements can provide a positive financial outcome to organizations in a selection situation. Swedish versions of 2 well-known U.S. tests, Service First, a customer service measure, and the Hogan Personality Inventory (HPI; Hogan & Hogan, 1992), a Big Five personality measure, were administered to several hundred employees, job applicants, and students in a range of organizations. Despite considerable differences in culture (especially attitudes to service, education, and life goals), the Swedish norms and factor structures for the 2 tests were remarkably similar to those of the United States, confirming that tests of this type can be used in different environments. When compared with each other and with the Myers-Briggs Type Inventory (Consulting Psychologists Press, 1991, 1995), the results also confirmed that their construct validity had survived the transformation to anew culture and language. Two concurrent criterion validity studies showed that the correlation between test results and different kinds of criterion data were highly significant, suggesting that the tests can be used to forecast work performance. Additional information was obtained from the 2 companies concerning salaries and performance variation and these were used to perform a utility analysis to show the substantial financial benefit of using personality testing for selection as well as in a downsizing context.