Real‐time performance monitoring,goal‐setting,and feedback for forklift drivers in a distribution centre

In this study conducted in two auto‐parts after‐market distribution centres, immediate performance goals and feedback were delivered to employees in a warehouse on wireless vehicle‐mounted computers. Engineered labour standards (ELS) calculated work‐unit goal times and presented the driver with immediate performance feedback. Ultimately, the ELS feedback was linked to the company's forklift driver team pallet‐per‐hour quota achievement. Replenishment performance for forklift drivers (N=12) was improved by 2.14 pallets per hour when an intervention package that included the depiction of goal times and immediate performance feedback on wireless vehicle‐mounted computers and a newly developed ELS. The implications of these findings, limitations, and safety issues are discussed in terms of operational issues regarding ELS in large industrial settings.