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Collaborative crafting in call centre teams |
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| Authors: | Giles P McClelland Desmond J Leach Chris W Clegg Ian McGowan |
| Institution: | 1. Lancashire Business School, University of Central Lancashire, , UK;2. Leeds University Business School, University of Leeds, , UK |
| Abstract: | |
| Keywords: | job control job crafting work engagement call centres teams teamwork work design |