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The Effect of Generalized Compliments,Sex of Server,and Size of Dining Party on Tipping Behavior in Restaurants1 |
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| Authors: | John S. Seiter Harry Weger Jr. |
| Affiliation: | 1. Department of Languages, Philosophy, and Speech Communication Utah State University;2. Nicholson School of Communication University of Central Florida |
| Abstract: | This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed. |
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