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Listeners influence speakers’ perceived communication effectiveness
Authors:Nicolas Fay  Andrew C Page  Crystal Serfaty
Affiliation:School of Psychology, University of Western Australia, 35 Stirling Highway, Crawley, WA 6009, Australia
Abstract:People have an exaggerated sense of self-efficacy. This paper investigates the mechanism behind speakers’ tendency to overestimate their communication efficacy. Two competing mechanisms were tested: intrapersonal and interpersonal. Speakers communicated a series of ambiguous statements to a co-present or absent listener and then estimated their success. Speakers overestimated their ability to communicate their intended message (relative to listeners’ actual comprehension of their message) when a listener was co-present, but not when a listener was absent. Our findings support an interpersonal explanation of speakers’ perceived communication efficacy.
Keywords:Communication   Self-efficacy   Overestimation   Overconfidence   Social cognition   Socially situated cognition   Illusion of transparency   Positive illusion
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