| Abstract: | This study reviews the distinguishing characteristics of successful creative problem solving (CPS) facilitators and provides advice on ways to develop these characteristics. Thirty-seven facilitators were interviewed about their successful use of creative problem solving. These individuals include full-time employees of organizations as well as consultants that were hired by a variety of organizations. The data colleced contained self-reports of effectiveness. No attempt was made to verify the facilitators claims of “success” in facilitation. From the interviews, the characteristics were identified and categorized by logical analysis. These findings were then researched in the literature. The final product was organized around the acronym FACILITATOR. Several synonyms were used to describe characteristics, but the content was not changed for the sake of organization. |
