Process evaluation of an on-line computer-assisted unit for intake assessment of mental health patients

An emerging maxim accompanying the introduction of new methods and/or procedures in health care is that both process and outcome must be measured in order to adequately evaluate alternative programs. The intent of this paper is to present the results of a process evaluation of a prototype computer-assisted on-line Psychiatric Assessment Unit (PAU). The distinction between process and outcome measures is clarified by reference to appropriate target populations. The PAU assessment process is shown to be comparatively superior to the traditional psychiatric admitting process employing a psychiatric physician and ancillary support staff.