道歉：对冒犯事件的关系补救行为

道歉是指当冒犯者意识到自己的冒犯行为后, 为重建与被冒犯者的关系, 向被冒犯者承认错误、承担责任、表达懊悔并请求原谅的一种关系补救行为。冒犯者的性别、归因倾向、冒犯意图、知觉到的道歉有效性等影响道歉的发生, 道歉的表达方式与内容、冒犯者的性别等会影响道歉的有效性。道歉能促进宽恕、和解以及民族和睦。未来研究需明晰道歉的概念, 拓展其研究模式与测量工具, 在系统深入探讨道歉的产生机制与结果的基础上构建道歉的理论及促进其实践应用。

Apology: A Relationship Remedial Behavior for the Offence

Apology refers to relationship remedial behavior which happens when the offender realizes his offence, and it aimed to remedy the relationship by admitting his offence, taking the responsibility, expressing regrets, and asking for the forgiveness. The apology behavior has involved a great number of factors, such as offender’s gender, attribution tendency, offending intention and perceived effectiveness. Also, the perceived effectiveness has been influenced on the expression and content of the apology and the offender’s gender. Apology promotes forgiveness, relationship reconciliation, as well as ethnic harmony. Future research need to be clarified the concept of apology, extended the research mode and measurement tools. Besides, researchers should attach importance to constructing apology theory and promoting its practical application which based on the systematic and in-depth examination of the apology mechanism and its results.