Two strategies for responding to stressors: Managing conflict and clarifying work expectations

The ability to take personal control of stressors may help reduce the effects of stress. The purpose of this study is to investigate whether the use of two stress management strategies, conflict management and clarification of work expectations, can predict reductions in stressors—role conflict, role ambiguity, quantitative work overload, and time pressure—as well as overall stress reactions. The four stressors were selected because of their relevancy to middle managers whose companies had downsized. One hundred and twenty middle managers from midwestern companies participated in the study. Results indicate that the two stress management strategies do significantly predict lower scores on both the specific stressors tested and on levels of overall stress reactions.