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Use of absolute and comparative performance feedback in absolute and comparative judgments and decisions
Authors:Don A Moore  William MP Klein  
Institution:aCarnegie Mellon University, Organizational Behavior, CMU/Tepper, 5000 Forbes Avenue, Pittsburgh, PA 15213, USA;bDepartment of Psychology, University of Pittsburgh, 210 South Bouquet Street, Pittsburgh, PA 15260, USA
Abstract:Which matters more—beliefs about absolute ability or ability relative to others? This study set out to compare the effects of such beliefs on satisfaction with performance, self-evaluations, and bets on future performance. In Experiment 1, undergraduate participants were told they had answered 20% correct, 80% correct, or were not given their scores on a practice test. Orthogonal to this manipulation, participants learned that their performance placed them in the 23rd percentile or 77th percentile, or they did not receive comparative feedback. Participants were then given a chance to place bets on two games—one in which they needed to get more than 50% right to double their money (absolute bet), and one in which they needed to beat more than 50% of other test-takers (comparative bet). Absolute feedback influenced comparative betting, particularly when no comparative feedback was available. Comparative feedback exerted weaker and inconsistent effects on absolute bets. Absolute feedback also had stronger (and more consistent) effects on satisfaction with performance and state self-esteem. Experiment 2 replicated these effects in a different university sample, and demonstrated that the effects emerge even when bets are placed after participants rate their satisfaction with their performance (although these ratings do not mediate the effect of feedback on bets). These findings suggest that information about one’s absolute standing on a dimension may be more influential than information about comparative standing, partially supporting a key tenet of Festinger’s Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7, 117–140.] theory of social comparison.
Keywords:Social comparison  Absolute evaluation  Relative evaluation  Absolute feedback  Relative feedback  Objective standards  Behavioral measures  Better-than-average effect  Comparative judgment
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