Rejection sensitivity,complaint‐related communication,and relational satisfaction: A mediation analysis

This study examines the links among rejection sensitivity (RS), communication about complaints, and relational satisfaction in intimate relationships. A total of 260 individuals completed an online survey through Amazon Mechanical Turk. RS was positively associated with complaint avoidance and negatively associated with positive politeness and negative politeness when voicing complaints. Furthermore, RS had indirect associations with relational satisfaction, partially mediated through complaint avoidance and positive politeness. The results of this study suggest that communicating complaints openly to one's partner, in concert with positive politeness (i.e., affirming the partner while voicing complaints), may help serve as a buffer against relational dissatisfaction associated with RS.     

Children's and adults' conceptualization and evaluation of lying and truth‐telling

The present study examined children's and adults' categorization and moral judgment of truthful and untruthful statements. 7‐, 9‐ and 11‐year‐old Chinese children and college students read stories in which story characters made truthful or untruthful statements and were asked to classify and evaluate the statements. The statements varied in terms of whether the speaker intended to help or harm a listener and whether the statement was made in a setting that called for informational accuracy or politeness. Results showed that the communicative intent and setting factors jointly influence children's categorization of lying and truth‐telling, which extends an earlier finding (Lee & Ross, 1997) to childhood. Also, we found that children's and adults' moral judgments of lying and truth‐telling were influenced by the communicative intent but not the setting factor. The present results were discussed in terms of Sweetser's (1987) folkloristic model of lying. Copyright © 2009 John Wiley & Sons, Ltd.     

Disbelief,lies, and manipulations in a transactional discourse model

Disbelief, lies, and manipulations have been objects of scholarly consideration from widely different perspectives: historical, sociological, philosophical, ethical, logical, and pragmatic. In this paper, these notions are re-examined in the framework of a Transactional Discourse Model which operates in terms of the location and relocation of various knowledge items within two sets of knowledge, A and B, representing two interlocators A and B, and two of their subsets C_a and C_b, which constitute the sets of the matters of A's and B's current concern. This approach reveals certain formal features shared by lies, disbelief, and manipulations that indicate that these three types of discourse behavior constitute a deviation from successful interpersonal communication as defined in the proposed model. The model, moreover, enables us to explicitly capture both the similarities and the differences of lies and manipulations with other pragmatic phenomena, such as jokes, impersonating, role-acting, memory failure, politeness expressions, and tact; the comparison suggests that certain modifications of Gricean conversational maxims may be in order.     

Identity and influence in social interaction

Researchers studying argumentation often make the simplifying assumption that rational persuasion can be studied independently from the processes through which social identities are established and maintained. However, developments in the study of message design, particularly the groundbreaking work of Brown and Levinson (1978, 1987) on politeness, suggests that in practice the multiple functions of messages are intertwined in message structure and effects. In contrast to the view that identity issues distort rational processes in communication, both the communication of identity and the use of identity-based appeals in social influence are best seen as prototypical examples of rationality in message design.     

The polite wiggle‐room effect in charity donation decisions

We extend research on charity donations by exploring an everyday tactic for increasing compliance: asking politely. We consider three possible effects of politeness on charity donations: a positive effect, a negative effect, and a wiggle‐room effect where the perception of the request is adjusted to decline donating without feeling selfish. Results from six experiments systematically supported the polite wiggle‐room effect. In hypothetical donations contexts, indirect requests were judged more polite. In real donation contexts, though, indirect requests were not judged as more polite and had no consistent effect on donation decision. Rather, the decision to donate predicted the perceived politeness of the request, independently of its phrasing. Experiment 4 provided causal evidence that participants justified their donation decisions by adjusting their perception of the request. The polite wiggle‐room effect has important implications for organizations that seek to increase compliance while maintaining a positive image.     

Constructing intergroup relationships in social communication

Abstract:  People communicate with each other about their ingroup and outgroup in a social context. These social communications may have profound effects in constructing intergroup relationships. In this paper, we outline how different combinations of the social identities of the sender, receiver, and target of the social communication may give rise to differing face concerns of the ingroup and outgroup, and may result in different patterns of communications about them. People may enhance or protect their ingroup social identity, and derogate the outgroup social identity to their ingroup audiences; however, they are more likely to enhance and protect their outgroup's social identity when communicating with outgroup audiences. Two studies tested these predictions. Study 1 used real groups of Australian and Asian students communicating about an Asian student in an Australian university context. In Study 2, participants assigned to two fictitious groups communicated about their ingroup and outgroup. In both studies, the findings were interpreted within the framework of intergroup communication, although there were some notable deviations from the predictions. Future directions of the research were also discussed.