Experiences of Managers of Aggression in the Workplace

The study explored and described the experiences of workplace aggression by managers in a northern South African district. Participants were seven managers from two medium sized companies. One of the companies was from the dairy industry and the other from the auditors' industry. These participants held managerial positions over other workers for at least one year, were from the same district and could converse fluently in Afrikaans and English. Data were gathered using in-depth phenomenological interviews and analysed by means of open coding. Findings suggest that work place aggression could be confused with ambition, the quality of discipline and conflict, and power play. Managers also observed that while an aggressive management style was effective to get the job done, it could also hamper constructive communication and the quality of work life.     

Benefits and Changes for Family to Family Graduates

Family members of people with serious mental illnesses (SMI) need information and support to cope with the considerable stresses they experience. The Family to Family Education Program (FtF) is a structured, peer-led, 12-week information and support self-help class for such individuals. Previous research by Dixon et al. (2004) shows reduced subjective burden and increased empowerment among graduates. The present study sought to understand what processes take place during FtF participation that might lead to these benefits, as a first step in building a conceptual model of how FtF causes its effects, using semi-structured interviews with 31 FtF graduates. Qualitative data analysis suggested that new factual and emotional information from FtF shifts interviewees' understanding of their situation and that skills acquired through FtF then allow participants to incorporate these new perspectives into more adaptive behaviors. These changes led to both proximal and distal benefits for the FtF participants interviewed. The results are discussed in the context of self-help, stress-and-coping, and trauma recovery theories.