Do not interrupt me if it makes me feel something – Study of the effect of the pleasantness of interruptions on performance

IntroductionInterruptions are mostly related to negative outcomes and researchers already found that the complexity or the length of interruptions modulate their deleterious effect on performance. However, none of them investigated the effect of the pleasantness of interruptions.ObjectiveThe objective of the study is to evaluate the impact of the pleasantness on both the correct completion of the interrupting task and the time required to resume the primary task.MethodWe designed a realistic email searching primary task during which 46 participants were either not interrupted or interrupted by a simple math addition task during which a positive or a negative picture was progressively revealed. We then asked participants how pleasant they found the interrupting task and investigated the effects of perceived pleasantness both on the interrupting task and on resuming the primary task.ResultsResults showed that performance on the interrupting task was worst and the time to resume the primary task was longer when participants found the task very pleasant or very unpleasant. Performance in both tasks was the best when participants gave intermediate pleasantness judgments. The findings were independent of the valence and arousal of the pictures used to manipulate task pleasantness.ConclusionThese results are discussed in light of empirical studies assessing the deleterious effects of emotions on cognition, and practical implications are proposed.     

How do we handle interruptions? Investigating the processes underlying the resumption of interrupted tasks

Although many researchers have studied interruptions and how detrimental they can be for performance, only a small number of studies have successfully identified the cognitive processes involved in the resumption of the primary task after an interruption. We carried out two experiments in which the complexity and the timing of interruption were manipulated. The participants also completed a set of cognitive tests assessing cognitive functions, such as working memory, inhibition or shifting, etc. Results showed that decreasing the complexity and introducing the interruption later in the task reduced the time needed to resume the primary task [i.e. resumption lag (RL)]. Moreover, the complexity effect was related to inhibition, shifting, selective attention and automation, while timing was related to working memory and divided attention. This study provides clues to help us better understand the processes involved when we interrupt our activities and indicates the need to look more deeply at the processes underlying resumption after interruptions.     

The role of off-task thoughts and behaviors in linking self-control with achievement-related and well-being outcomes

Self-control has been linked to a range of important outcomes. However, little research has examined how individuals high in self-control achieve these positive outcomes. This research investigated the day-to-day behaviors and experiences that may be responsible for these links, focusing on off-task thoughts/behaviors. Specifically, two studies examined mind wandering, distractions, interruptions, and procrastination as mechanisms linking self-control with task completion, GPA, job performance, and affect. Participants initially completed measures of dispositional self-control. They were then sent survey links twice a day for seven days to assess day-to-day behaviors/experiences. Results supported the role of off-task thoughts/behaviors in relationships between self-control and task completion, GPA, job performance, and affect. These findings shed new light on how self-control leads to valued outcomes.     

Complexity of interruptions: Evidence supporting a non-interruption-based theory

Interruptions are known to be pervasive and harmful for concentration. It is also known that many factors can influence their effect, such as the complexity of the interrupting task. Less, however, is known about the processes underlying the resumption of the primary task, especially if the interrupting task is complex. Many hypotheses have been proposed but, as yet, it has not been possible to distinguish between their various qualities. In the current study, we carried out two experiments in which we manipulated the complexity of the interrupting task (either simple or complex) and the time between the end of the interrupting task and the resumption of the primary task (i.e., a break). Results showed that complex interrupting tasks led to longer resumption lags (RL) when there was no break, as has already been shown many times. However, while RL after simple interrupting tasks did not change as the break before resumption lengthened up to 1,500 ms, those after complex interrupting tasks decreased. Moreover, after a break of 3,000 ms, RL were longer overall. These results can only support the hypothesis based on task-switching theories, but not hypotheses derived from interruption-based models. Our findings therefore provide empirical evidence in support of explanations of complexity effects and the implications for research and application are discussed.     

Workplace intrusions and employee strain: the interactive effects of extraversion and emotional stability

Background/objectives: Intrusions are a type of workplace interruption defined as unexpected interpersonal contact that disrupts workflow. Drawing from the Job Demands-Resources model of work stress, we examined how two personal resources – extraversion and emotional stability – influence relations among intrusions and strain outcomes.

Design/methodology: Self-reported, online questionnaire data were collected from two samples; 323 faculty and staff from a university (sample 1) and 574 full-time employees recruited from an online crowdsourcing forum (sample 2).

Results: In sample 1 extraversion was positively related to intrusions, whereas in sample 2, extraversion and emotional stability were negatively related to intrusions. There were no interactive effects of personality on relations among intrusions and strain outcomes in sample 1. In sample 2, low emotional stability strengthened relations among intrusions and work tension. Additionally, intrusions were negatively associated with stress for individuals high on emotional stability. Finally, introverts experienced less stress in response to intrusions.

Conclusion: Taking a person-situation interactionist approach, we examined personal resources that may mitigate interruption-related strain. Our findings suggest that for employees high in emotional stability, interruptions may be both less detrimental and, in some cases, beneficial. This study has practical implications for the structuring of work environments to mitigate strain and maximize person-environment fit.