WORK LOAD, TENSION, AND COPING: MODERATING EFFECTS OF SUPERVISOR SUPPORT

This research investigated the buffering role of social support in the relationship of work load to both tension-anxiety and coping for police radio dispatchers ( N = 60). Each dispatcher was observed throughout an entire 8-hour work shift by a trained observer. Objective load consisted of the hourly rate of incoming telephone calls, police radio transmissions, and face-to-face or written communications from superiors, co-workers, and others. At the end of each shift, measures were taken of dispatchers' perceived load, felt tension-anxiety, and coping actions. Hierarchical regression revealed that support from superiors moderated the effects of both objective and perceived loads; no main effects of support were found. Statistically significant interactions confirmed the hypothesized buffering role of support: under high perceived load, dispatchers with high social support engaged in more coping actions and felt less tension-anxiety than did low-support dispatchers. No differences were found when perceived load was low. Support also buffered effects of objective load on tension-anxiety but not on coping.     

Recovering the Lost: Remeasuring U.S. Religious Affiliation

Over the past several decades, survey research has found a growing percentage of Americans claiming no religious affiliation. In this article, we introduce a modified religious traditions (RELTRAD) typology to measure religious affiliation. The approach benefits from a more detailed data collection and coding scheme of religious tradition based upon religious family, denomination, and congregation. Using new national survey data from the Baylor Religion Survey, we find: (1) improvement to survey design and measurement makes it possible to accurately locate more Americans within established religious traditions; (2) Americans remain connected to congregations, but less so to denominations or more generic religious identity labels; and (3) religious adherents are considerably more evangelical than prior studies have found. Finally, we consider how affiliation as a form of religious belonging relates to religious beliefs and behaviors.     

Racially Diverse Congregations: Organizational Identity and the Accommodation of Differences

Racial integration in religious congregations is a topic of keen interest to researchers and religious leaders. Although not common, there are congregations that successfully reach across cultural lines to attract adherents. Prior studies tend to dichotomize congregations into categories of multiracial and nonmultiracial and, thereby, miss a wider range of racial variation. Using nationally representative congregational data, this article paints a more representative picture of racial diversity in U.S. congregations and puts forward a theory of congregational identity to account for why some congregations succeed at accommodating multiple racial groups in a society where religious life remains overwhelmingly segregated. The analysis capitalizes on a numeric scale of diversity, which measures the evenness of racial group representation in a congregation. While the external environment creates opportunity for racial diversification in congregations, findings demonstrate racially diverse leadership, charismatic worship, and small groups as internal congregational features also relevant to diversity.