TELECOMMUTING TECHNOLOGY IMPLEMENTATIONS: A WITHIN- AND BETWEEN-SUBJECTS LONGITUDINAL FIELD STUDY

This research examines the impact of technology design on the acceptance and long-term use of telecommuting systems. Specifically, we compare employee acceptance and sustained use of a traditional system designed based on the common "desktop metaphor," with a virtual-reality system designed to enhance social richness and telepresence. This 1-year study incorporated a within- and between-subjects examination of 527 employees across 3 locations of a large organization. Results showed much higher telecommuter acceptance and use of the virtual-reality system. Strong support emerged for the hypotheses that higher social richness and higher telepresence leads to higher telecommuter motivation and higher sustained use of the system.     

AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE

This research investigated age differences in individual adoption and sustained usage of technology in the workplace using the theory of planned behavior. User reactions and technology usage behavior were studied over a 5-month period among 118 workers being introduced to a new software system. At 2 points of measurement, compared to older workers, younger workers' technology usage decisions were more strongly influenced by attitude toward using the technology. In contrast, older workers were more strongly influenced by subjective norm and perceived behavioral control, although the effect of subjective norm diminished over time. These findings were robust, even after controlling for key confounding variables identified in prior organizational behavior research (i.e., income, occupation, and education levels). Theoretical and practical implications for understanding the effects of aging on technology adoption and usage in the workplace are discussed.