Value co-creation and customer retention in services: Identifying a relevant moderator and mediator

This research explores the effects of the DART model of value co-creation on customer retention. To do so, the current research examines the moderating role of types of customer (i.e., corporate vs. retail) and the mediating effect of customer engagement. Two studies were conducted through structured surveys among 362 bank customers (Study 1) and 316 hotel customers (Study 2). Partial least-squares-based structural equation modeling (PLS-SEM) was employed to analyze the data. The results of Study 1 show that each element of the DART model significantly influences customer retention. The effects of dialog, risk assessment, and transparency on customer retention are found to be higher (lower) for corporate (retail) customers, while the effect of access on customer retention is higher (lower) for retail (corporate) customers. Study 2 further identified customer engagement as a mediator explaining the underlying mechanism in the links between each element of the DART model and customer retention. Theoretical contributions and managerial implications of the findings are discussed.     

Continuity in Representation Between Children and Adults: Arithmetic Knowledge Hinders Undergraduates' Algebraic Problem Solving

This study examined if solving arithmetic problems hinders undergraduates' accuracy on algebra problems. The hypothesis was that solving arithmetic problems would hinder accuracy because it activates an operational view of equations, even in educated adults who have years of experience with algebra. In three experiments, undergraduates (N = 184) solved addition facts or participated in one of several control conditions. Those who solved addition facts were less likely to solve prealgebra equations (e.g., 6 + 8 +4 = 7 + __) correctly under speeded conditions. In a fourth experiment, the negative effects of solving arithmetic problems extended to undergraduates (N = 74) solving algebra problems with no time pressure. Taken together, results suggest that arithmetic activates knowledge that hinders performance on algebra problems. Thus, an operational view of equations, which is prevalent in children, does not seem to be revised or abandoned, even after years of experience with algebra.     

Health Outcomes by Closeness of Sexual Abuse Perpetrator: A Test of Betrayal Trauma Theory

Summary

In this chapter, practicing attorney Brooks Cooper illuminates how the legal tradition of applying different standards to the ad-missibility of expert and lay opinions as evidence in litigation complicates delayed-discovery sexual abuse cases. Admissibility standards have long been a source of controversy, and recent developments in law, such as the pre-trial evidentiary hearings that invoke the “gatekeeper” function of the judge under the standard enunciated in Daubert v. Mer-rell-Dow Pharmaceuticals, have become a favored strategy by the defense in an effort to bar delayed memory testimony by characterizing it as the product of unreliable science. To overcome this litigation hurdle, Mr. Cooper contextualizes the present controversy in the history of scientific evidence admissibility, tracing emerging trends in judicial opinion on scientific evidence from expert witnesses from the 1923 case Frye v. United States through the present, and offers strategies and techniques to maintain admissibility of the evidence before and during all phases of the trial.     

Ecology,language, and performance on spatial cognitive tasks

The study of the orientation systems that people use in different cultures to describe the location of objects in space has drawn some interest of researchers in the fields of anthropology, psycholinguistics, and cognitive psychology. There has been a rethinking of the “linguistic relativity hypothesis,” and some empirical studies tend to support the notion that language is the major determinant of encoding and cognitive performance on spatial tasks. This paper reports a cross‐cultural study carried out with 545 children aged 4 to 14 years, both schooled and unschooled, in India and Nepal. The field sites were selected taking into consideration how reference to spatial locations is organized in the language as well as in the local cultural practices. In a village near Varanansi in India, people organize spatial locations mainly with reference to cardinal directions, but in the city of Varanasi, relative references are also used, although people in both the locations speak the same language (i.e., Hindi). In a village in Nepal, on the other hand, the “uphill‐downhill” geocentric frame of reference is the most compelling. We test the relationship between ecology, culture, and language, encoding of spatial information, and performance on some Piagetian spatial tasks, taking age and schooling into account. Berry's eco‐cultural model is used to discuss the findings that support linguistic relativism at the group but not at the individual level. Les systèmes d'orientation spatiale utilisés dans différentes sociétés pour décrire la localisation d'objets ont attiré L'attention de chercheurs en anthropologie, en psycholinguistique et en psychologie cognitive. L'hypothèse du relativisme linguistique a été remise à L'ordre du jour et des études empiriques ont montré que la langue était un déterminant majeur de L'encodage spatial et de la performance à des épreuves de cognition spatiale. Cet article porte sur une étude interculturelle comparative effectuée avec 545 enfants de 4 à 14 ans, scolarisés ou non, en Inde et au Népal. Les trois terrains ont été sélectionnés en tenant compte de la façon dont les références spatiales sont organisées aussi bien dans la langue que dans les pratiques culturelles locales. Dans un village près de Bénares, en Inde, les objets sont localisés selon les points cardinaux, alors que dans la ville de Bénares, des références relatives (droite, gauche, devant, derrière) sont également utilisées, alors que la langue parlée est la même (le Hindi). Dans un village au Népal, le système spatial le plus utilisé est un cadre de référence géocentrique formé par L'opposition «en haut vers la montagne/en bas vers la vallée». Nous étudions les relations entre L'écologie, la culture et la langue, L'encodage d'informations spatiales et la performance à des épreuves spatiales dérivées de la théorie de Piaget, en tenant compte de L'âge et de la scolarisation. Le modèle éco‐culturel de Berry est utilisé comme cadre théorique pour mettre en perspective les résultats, qui confirment le relativisme linguistique au niveau du groupe mais pas au niveau individuel. El estudio de los sistemas de orientación espacial utilizados en diversas culturas para describir la localización de los objetos ha atraído la atención de los investigadores en antropología, psicolingüística y psicología cognitiva. A partir de una renovación de la hipótesis del relativismo lingüístico, algunos estudios empíricos parecen apoyar la noción de que el lenguaje es el determinante más importante de la codificación y el desempeño cognitivo en tareas espaciales. El presente artículo informa sobre un estudio transcultural comparativo, efectuado con 545 niños de 4 a 14 años, escolarizados o no, urbanos y rurales, en India y en Nepal. Los sitios en donde se llevó a cabo el trabajo de campo se seleccionaron tomando en cuenta la forma en que se hace referencia a localizaciones espaciales en la lengua y en las prácticas culturales. En un pueblo de las planicies del Ganges, los habitantes organizan el espacio de manera geocéntrica, según los puntos cardinales, mientras que en la ciudad de Benares, también se utilizan referencias relativas (izquierda/derecha), aún cuando la lengua es la misma (el hindú). En un pueblo de Nepal, el cuadro de referencia geocéntrica “arriba/abajo” es predominante. El presente estudio examinó las relaciones entre la ecología, la cultura, la lengua, la codificación de la información espacial y el desempeño en algunas tareas espaciales de Piaget, teniendo en cuenta la edad y la escolarización. Este estudio está basado en el marco teórico eco‐cultural de Berry. Los resultados confirman una forma moderada de relativismo lingüístico a nivel grupal, más no así a nivel individual.     

“I Saw a Peach Tree in Full Bloom”: Transformative Spirituality and Mission in an Interreligious Context

The crisis in Sri Lanka, which is rooted in the politics of ethnicity and reached a new stage in May 2009 when the government forces militarily defeated the Tamil Tiger rebels, forms the backdrop to this article. Transformative spirituality in this context is demonstrated in the strong bond of friendship between the author, a Sri Lankan Sinhalese, and a colleague who is a Sri Lankan Tamil. The article draws upon four principles of transformative spirituality in the interreligious context articulated by Sri Lankan Jesuit priest Aloysius Pieris. First, it must take the context seriously, which, in the Sri Lankan context means its grinding poverty and its rich religious diversity, to which must now be added the devastating war that has just concluded. Second, robust interreligious dialogue requires that Christians look beyond typologies such as exclusivism, inclusivism and pluralism, and engage other religious traditions on their own terms. Third, unless religions engage with the other core‐to‐core, rather than engage the kernel of Christianity with the husk of Buddhism, there cannot be genuine transformative spirituality. Fourth, transformative spirituality is only possible when the core of Christianity meets the core of Buddhism in the praxis of liberation. Acknowledging that dialogue never engages only the participants' religious identity, but engages the other as a whole person with multiple identities, the article applies Pieris' interreligious dialogue principles to conflictual ethnic relations seeking to provide dialogue as a model for other types of reconciliation.     

A moving screw dislocation in transversely isotropic magnetoelectroelastic materials

The study of dislocations is of great interest for understanding the strengthening and hardening mechanisms in materials. A magnetoelectroelastic material containing a moving screw dislocation is considered using an extended version of the Stroth formalism. A complex-variable method is applied to obtain closed-form solutions. The present solutions, which contain previously known results as special cases, may be of great help in analyzing the reliability of devices made from these advanced materials.     

Learning about the equal sign: Does comparing with inequality symbols help?

This study investigated whether instruction that involves comparing the equal sign with other relational symbols is more effective at imparting a relational interpretation of the equal sign than instruction about the equal sign alone. Third- and fourth-grade students in a comparing symbols group learned about the greater than, less than, and equal signs and had the opportunity to compare the inequality symbols with the equal sign. Students in an equal sign group learned about the equal sign only. A third group of students served as a control group. Three aspects of students’ knowledge were assessed before and after the lesson: (a) conceptual understanding of the equal sign, (b) equation encoding, and (c) problem solving. Students in the comparing symbols group showed greater gains in conceptual understanding from pretest to posttest than students in the other two groups, and students in the comparing symbols group also scored higher on a posttest that assessed knowledge about inequality symbols and inequality problem solving. Thus, they learned about three symbols in the same amount of time as other students learned about the equal sign alone or not at all. Therefore, an instructional approach involving comparison can be an effective tool for learning about concepts in mathematics.     

GREED AS VIOLENCE: Methodological Challenges in Interreligious Dialogue on the Ethics of the Global Financial Crisis

The current financial crisis is one rooted not in recent deregulation but in the breaking of ancient (religious) laws, and this crisis is one of many ethical problems today that have religious roots. The tone of this essay is informed by a document from the World Council of Churches, which affirms “greed as violence” and that Christians do not have all the answers to the problem of greed; therefore, Christians need to seek solutions with other religious communities. Furthermore, religious leaders, theologians, and ethicists, by their very station in life, are not able to effectively listen to the voices of the poor and marginalized people of the world. Self‐critically examining the mainstream traditions within Christianity for its allegiance to empires, the article calls for engaging the alternative, rather than the mainstream traditions within religions whose interpretations of Scripture have provided insights that are at variance with the mainstream. It calls those who engage in this work to be double‐headed: to examine others' beliefs from the perspective of the other—while continuing to be rooted in one's own center—and to recognize that the voices of those in poor or marginalized communities are inaccessible, unless those who are poor themselves become the mediators of dialogue.     

The Relative Effects of Abstract Versus Concrete Processing on Proactivity in Depression

Low levels of proactivity are characteristic of individuals with depression. Two studies were conducted to compare the relative effects of abstract versus concrete processing on proactivity in high dysphoric individuals. In Study 1, participants read information about an upcoming research study and were then randomly allocated to a writing task that induced them to think about participating in that study in either an abstract (e.g., Why you would participate in the study?; n = 25) or concrete (e.g., How you will participate in the study?; n = 25) way. Participants were then asked to indicate whether they would sign up to the study. As expected, more participants indicated that they would take part in the study in the concrete condition (76%) than in the abstract condition (36%). In Study 2, high dysphoric participants were asked to identify their ideal part-time job and were then randomly allocated to a writing task that induced them to think about applying for the job in an abstract (n = 26) or concrete (n = 25) way. There was no difference between conditions in self-reported intentions of proactivity. However, significantly more participants in the concrete condition opted to look at an employment assistance website and returned to the lab to collect a job application package. Overall, these findings suggest that abstract processing could contribute to low levels of proactivity in depression, and that facilitating the use of concrete processing could help to alleviate this problem. Our results also point to the need for greater conceptual clarification of the distinction between concrete processing about proactive behavior and implementation intentions (identifying specific steps for completing an action/goal).