Value co-creation and customer retention in services: Identifying a relevant moderator and mediator

This research explores the effects of the DART model of value co-creation on customer retention. To do so, the current research examines the moderating role of types of customer (i.e., corporate vs. retail) and the mediating effect of customer engagement. Two studies were conducted through structured surveys among 362 bank customers (Study 1) and 316 hotel customers (Study 2). Partial least-squares-based structural equation modeling (PLS-SEM) was employed to analyze the data. The results of Study 1 show that each element of the DART model significantly influences customer retention. The effects of dialog, risk assessment, and transparency on customer retention are found to be higher (lower) for corporate (retail) customers, while the effect of access on customer retention is higher (lower) for retail (corporate) customers. Study 2 further identified customer engagement as a mediator explaining the underlying mechanism in the links between each element of the DART model and customer retention. Theoretical contributions and managerial implications of the findings are discussed.     

Retroactive inhibition as a function of similarity of meaning in free-recall learning

Summary Retroactive inhibition in free-recall learning was measured under six degrees of meaningful similarity: zero, low, low-medium, medium, medium-high, and high. For each degree of similarity, an experimental and a control group of 20 Ss each learned a list of 20 unrelated adjectives through three cycles of alternate study and unpaced free recall. Immediately thereafter, the experimental group learned a second list of 20 adjectives, while the control group rested. Finally, a single recall trial was administered to both groups to measure first-list retention. The results have revealed a relationship which is at variance with the relationships observed in both serial and paired-associate learning but conforms to the curvilinear function earlier formulated by Skaggs and Robinson. Fresh arguments are offered in defence of the Skaggs-Robinson hypothesis.     

Counseling in the Philippines: Past,Present, and Future

The history of colonization and persistent attempts at self‐governance in the Philippines parallel the beginnings of counseling in the country, which were largely influenced by the United States. Because of the Guidance and Counseling Act of 2004 and the Psychology Act of 2009, counseling is on its way to professionalization and regulation. Counseling is growing in depth and credibility, as evidenced by applications in practice that are not only indigenous but powerfully relevant.     

Precipitation in a Cu–4Ti–2Be alloy

It is known that the binary Cu–2?wt.% Be alloy can be strengthened by ageing its supersaturated solution at 523?K. The increase in the strength arising from ageing is because of the formation of GP zones. The same level of strength is achieved by ageing the supersaturated solid solution of a dilute binary Cu–4?wt.% Ti alloy at 723?K. In contrast to Cu–2?wt.% Be alloy, the increase in strength in this alloy occurs on account of spinodal decomposition of the as-quenched microstructure through the mechanism of clustering and ordering. In the present study, decomposition of a supersaturated solid solution of the ternary Cu–4?wt.% Ti–2?wt.% Be alloy was studied. Whereas ageing of this alloy at 523?K resulted in the formation of GP zones like in a Cu–2?wt.% Be alloy, ageing at 723?K resulted in a spinodally decomposed microstructure as in a Cu–4?wt.% Ti alloy. The decomposition of the ternary alloy at the two temperatures by two different mechanisms indicates that Be and Ti in solution in Cu act, more or less, independently of each other during ageing.     

Continuity in Representation Between Children and Adults: Arithmetic Knowledge Hinders Undergraduates' Algebraic Problem Solving

This study examined if solving arithmetic problems hinders undergraduates' accuracy on algebra problems. The hypothesis was that solving arithmetic problems would hinder accuracy because it activates an operational view of equations, even in educated adults who have years of experience with algebra. In three experiments, undergraduates (N = 184) solved addition facts or participated in one of several control conditions. Those who solved addition facts were less likely to solve prealgebra equations (e.g., 6 + 8 +4 = 7 + __) correctly under speeded conditions. In a fourth experiment, the negative effects of solving arithmetic problems extended to undergraduates (N = 74) solving algebra problems with no time pressure. Taken together, results suggest that arithmetic activates knowledge that hinders performance on algebra problems. Thus, an operational view of equations, which is prevalent in children, does not seem to be revised or abandoned, even after years of experience with algebra.     

Health Outcomes by Closeness of Sexual Abuse Perpetrator: A Test of Betrayal Trauma Theory

Summary

In this chapter, practicing attorney Brooks Cooper illuminates how the legal tradition of applying different standards to the ad-missibility of expert and lay opinions as evidence in litigation complicates delayed-discovery sexual abuse cases. Admissibility standards have long been a source of controversy, and recent developments in law, such as the pre-trial evidentiary hearings that invoke the “gatekeeper” function of the judge under the standard enunciated in Daubert v. Mer-rell-Dow Pharmaceuticals, have become a favored strategy by the defense in an effort to bar delayed memory testimony by characterizing it as the product of unreliable science. To overcome this litigation hurdle, Mr. Cooper contextualizes the present controversy in the history of scientific evidence admissibility, tracing emerging trends in judicial opinion on scientific evidence from expert witnesses from the 1923 case Frye v. United States through the present, and offers strategies and techniques to maintain admissibility of the evidence before and during all phases of the trial.     

Risk perception and adoption of digital innovation in mobile stock trading

An increase in retail investors, trading platforms, and smartphones is facilitating digital transformation in stock trading. Investments in mobile-centered digitalization by trading firms are rapidly becoming a source of competitive advantage. Distinctive psychological aspects involving risks, make stock trading a unique individual decision-making behavior. The objective of the present research is to examine the determinants of retail investors' behavioral intentions (BI) for mobile stock trading (MoST). Across two studies using a mixed method approach we empirically test a framework comprising cognitive risk-mitigation factors, perceived risk (PR), perceived financial cost (PFC), and technology acceptance model (TAM) constructs. The results indicate information quality, privacy, and security protection to mitigate the risk perception involved in trading on mobile platforms. Further, we report the mediation of PR in the relationship between the cognitive risk-mitigating factors and BIs to adopt MoST. Moreover, we find PFC to moderate PR and the TAM constructs' relationship with BIs to adopt MoST. Our research has important theoretical contributions and managerial implications to understand digital adoption behavior by retail investors for MoST platforms.     

Generalization of position association in rote serial learning

Summary Thirty-six Ss practiced two serial lists of identical length in haphazard alternation. At each position in a list, a maximum number of intruding responses arrived from the same position in the other list, and the frequency of intrusion from a non-identical position in the other list declined with increase of positional disparity in either direction. The reliability of this gradient-like phenomenon, which could not be verified by the method of trend analysis owing to insufficient data, is partially indicated by the occurrence of interlist intrusions at a significantly higher rate between identical than between non-identical positions. These results are interpreted as an evidence in support of the hypothesis that not only associations develop between the items of a rote series and their serial positions but also these associations generalize between positions in inverse proportion to the intervening distance.